Frequently asked questions
Draft — under review
A few answers below are marked [FOUNDER COPY] pending founder input before launch.
For diners
Do I need an account to browse menus?
No. Searching and browsing dishes and restaurants never requires an account — you only need one to rate or write a review.
How do I rate a dish?
Scan the restaurant’s QR code at the table, sign in (or create a free account), and you’ll be able to rate any dish on that restaurant’s menu across taste, presentation, portion, and value. See how ratings work.
Can I change a rating after I’ve submitted it?
Yes — you can edit your rating and review for a dish at any time from your My Ratings page.
I have an allergy — is the menu information reliable?
Menu and allergen information is supplied by each restaurant. Always confirm with the restaurant directly before ordering — see our allergen disclaimer.
Is there a Pic’enu mobile app?
[FOUNDER COPY]
How do I delete my account?
From Settings, in-app. Deleting your account removes your profile and login; see our Privacy Policy for exactly what happens to your ratings and reviews.
For restaurants
How much does Pic’enu cost?
Plans are billed monthly or annually via Stripe Checkout — your first payment is taken when you publish. See pricing for the current rate.
How do I get my existing menu onto Pic’enu?
Upload a PDF, Word document, or photos of your current menu and our AI import pre-fills dishes for you to review and confirm, or add dishes manually — whichever’s easier.
How does the QR code work?
Every restaurant gets one unique QR code, downloadable as a PNG or a print-ready A6 table-tent PDF. Diners who scan it become eligible to rate your dishes, and scans are counted on your dashboard.
What happens if a review seems unfair or fake?
You can report any review left on your own dishes from your dashboard’s Reviews panel. A reported review is hidden from public view immediately, pending a manual decision.
What happens if a payment fails?
Your menu stays live while the issue is resolved. If it’s not resolved within 30 days, your menu is automatically unpublished — your account and menu data are kept, never deleted, and publishing resumes instantly once your subscription is active again.
Which areas does Pic’enu cover at launch?
[FOUNDER COPY]
Can I cancel anytime?
Yes — cancel anytime from your dashboard’s billing settings.