Frequently asked questions
Draft — under review
A few answers below are marked [FOUNDER COPY] pending founder input before launch.
For diners
Do I need an account to browse menus?
No. Searching and browsing dishes and restaurants never requires an account — you only need one to rate or write a review.
How do I rate a dish?
Scan the restaurant’s QR code at the table, sign in (or create a free account), and you’ll be able to rate any dish on that restaurant’s menu across taste, presentation, portion, and value. See how ratings work.
Can I change a rating after I’ve submitted it?
Yes — you can edit your rating and review for a dish at any time from your My Ratings page.
I have an allergy — is the menu information reliable?
Menu and allergen information is supplied by each restaurant. Always confirm with the restaurant directly before ordering — see our allergen disclaimer.
Is there a Pic’enu mobile app?
[FOUNDER COPY]
How do I delete my account?
From Settings, in-app. Deleting your account removes your profile and login; see our Privacy Policy for exactly what happens to your ratings and reviews.
For restaurants
How much does Pic’enu cost?
There’s one plan, billed monthly via Stripe Checkout with no free trial — your first payment is taken when you publish. See pricing for the current rate.
How do I get my existing menu onto Pic’enu?
Upload a PDF, Word document, or photos of your current menu and our AI import pre-fills dishes for you to review and confirm, or add dishes manually — whichever’s easier.
How does the QR code work?
Every restaurant gets one unique QR code, downloadable as a PNG or a print-ready A6 table-tent PDF. Diners who scan it become eligible to rate your dishes, and scans are counted on your dashboard.
What happens if a review seems unfair or fake?
You can report any review left on your own dishes from your dashboard’s Reviews panel. A reported review is hidden from public view immediately, pending a manual decision.
What happens if a payment fails?
Your menu stays live while the issue is resolved. If it’s not resolved within 30 days, your menu is automatically unpublished — your account and menu data are kept, never deleted, and publishing resumes instantly once your subscription is active again.
Which areas does Pic’enu cover at launch?
[FOUNDER COPY]
Can I cancel anytime?
Yes — cancel anytime from your dashboard’s billing settings.